Questions

What is a direct repair shop?

Do I need more than one estimate?

Am I required to a go to a shop recommended by the insurance company?

What should I look for in collision center?

What do I need to know about estimates?

Helpful Hints

What is a direct repair shop?
A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements, such as having certified technicians, using the proper equipment, and having a record of satisfied customers. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Go to the Top

Do I need more than one estimate?
No, It is illegal for an insurance company to require more than one estimate, you still can get as many estimates as you wish. Go to the Top

Am I required to a go to a shop recommended by the insurance company?
No, You have the right to choose the collision center of your choice. Go to the Top

What should I look for in collision center?
Certifications: I-CAR, ASE and others
Is the Staff Professional?
Is Repair facility clean?
Ask about the the Warranty Information, Get it in writing, Your warranty will only last as long as the shop is in business. Go to the Top

What do I need to know about estimates?
It should list all parts that will be repaired or replaced.
It should list labor charges
Know what is covered. Go to the Top

Helpful Hints
Remove all personal belongings.
After the car is painted:

• Avoid waxing for three months. It is recommended that you wax at least twice a year.
• Wash off any gas, oil, or fluid spills of any kind immediately with soap and water. Do not just wipe off.
• Always wash off any bird droppings, tree sap, or other signs of contamination immediately. "This is very important." Go to the Top